FAQs

 

How long does it take for the slushie machine to freeze?

In most cases a twin bowl slushie machine will take 2 hours to freeze, however the time may vary depending on the temperature. The higher the temperature, the longer it will take to freeze.

Can I add alcohol into the machine?

We no longer allow alcohol to be added into the machines as a couple of our machines got broken because of this.  If you want to add alcohol, please ensure that you add them to individual cups.

Who sets up the slushie machine?

One of our friendly delivery drivers from Slushee Surprise will set the slushie machine up and adjust the settings to ensure the machine operates effectively.

Do we need to provide anything for you?

Yes, we need one standard power point and a sturdy table or bench top for the machine to sit on that can hold 80kgs for a twin bowl and 110kgs for a triple bowl. Plastic trestle tables and glass tables cannot be used.

Who adds the slush or slushie mix to the machine?

Upon delivery we will add your chosen slushie mix flavours to your slushie machine.

Do we need to add ice to the slushie machine?

No, the slush machine will form its own ice, adding ice will break the machine.

 

How many drinks will you get out of the slushie machine?

You will get approximately 60 drinks per 12L Bowl, so 60 drinks for a single bowl, 120 drinks for a twin bowl slushie machine. You will also get 60 drinks out of any refill bottles (quantities are based on 200ml serving)

If the liquid runs out during the night, can we add our own cordial or soft drink to the slushie machine?

No, you cannot add your own slush or cocktail mix to the machine. This is because the slush machine requires a specially formulated mix so that it freezes at the right consistency. If you add your own mix it may not freeze at all, or it might freeze too much and break the gear box in the slushie machine, and you would then be liable for the repairs.

If you are concerned that you may run out of slushie mix during the night, you can order extra refills for your slush machine. If you don’t open them and don’t use them, you wont be charged for them.

Who cleans the slushie machine, is it cleaned on site and how often is it cleaned?

Please do not feel obliged to clean the slushie machine, we will clean it for you. Upon pick up, the machine will be taken back to the warehouse where it will be sanitized and thoroughly cleaned. All machines are checked and sanitized before and after each event.

When is the slushie machine delivered and picked up?

The machine is to be picked up the same day as your event.

What if I have a problem with the slush machine?

Here at Slushee Surprise we regularly service our slush machines so you don’t have any problems on the day of your function or event.  In the rare case that you do encounter any problems with your slush machine on the day of your event, be sure to call us straight away and if its not a simple fix we will gladly come out and replace your slush machine with another.

However, in most cases a simple fix to your problems can be found here:

Problem:

I pull the handle down on the frozen slush machine but no ice comes out, only liquid, but the machine is frozen.

Answer:

If this situation happens it means that a piece of ice that is bigger then the hole were the slushie exits from has blocked this hole. This occasionally happens when a piece of ice misses being broken up by the moving spiral.

All you need to do is pull down on the handle of the slushie machine. This will lift the white tube attached to the handle exposing the slushie exit hole. If you get a straw and poke it up the handle column and then push it across horizontally into the slushie machine, you will be able to push that ice cube back into the machine which will then be broken up by the moving spiral and the slush will then come out freely.

Problem:

Only one side of my slush machine is frozen.

Answer:

In 99% of cases, this is nothing to worry about as it is just the way the slush machine freezing process works. The slush machine will start freezing one bowl first, then move to the next bowl, starting from left to right. Also, if the machine is not properly ventilated this will hamper the freezing, machine needs 25-30cm of free space all around for ventilation. If after 2 1/2 hours one side is still not frozen, then it may be a solenoid problem. If this is the case, call us immediately and we will replace your slush machine free of charge.

Problem:

We are getting some dripping from our tap.

Answer:

In rare instances the taps may get a slight drip. In most cases, as the slush machine freezes up the dripping will stop. Just keep a jug underneath the slush machine and you can pour the slush mix back in when it is frozen. If it doesn’t stop, your handle seal may need to be changed or re lubricated. Please call us and we will come out and change it for you.

Problem:

My slush machine doesn’t seem to be freezing.

Answer:

In most cases, there is an issue with the environment surrounding the slush machine, not the slush machine itself.

  • Make sure there is at least 30 cm’s of space all around the slush machine so the slush machine can draw in fresh air and expel hot air.
  • Make sure your slush machine is not sitting in direct sunlight or in an area were there is a lot of heat like next to an oven or barbeque.
  • Make sure the slush machine is turned on and that the switches have not been switched to defrost mode.
  • Make sure the slush machine is powered on and that the power supply is not cutting out. The slush machine must be connected to a power point directly and not to a power board, and must not have other appliances connected to the same power point as the slush machine draws a lot of power.

If you don’t see any ice in your slush machine after 2 1/2 hours, please call us and we will replace your slush machine.

Problem:

My slush machine is making a clicking noise.

Answer:

Occasionally a slush machine may make a clicking noise. This is nothing to worry about as it is just the slush machine adjusting tension inside the machine so that it produces the right slush consistency.

 

Are there specific do’s and don’ts when using the machine?

Yes there are.  Please find the list below:

Do not use a power board, power boards tend to trip out

If you need an extension cord we can provide a heavy duty extension cord

Do not use any ice in the machine.

Do not use any liquid that contains pulp, seeds, etc.

Do not use only water

Do not use Kool-Aid or cordials

Do not use your own slushie mix in the machine

Sugar content must be correct.  Too little sugar will result in ice build up on barrel and severe damage will occur. Too much sugar or alcohol will result in lack of freezing

If you are using alcohol, make sure the slush mix is frozen before adding

Do not add more than 1 litre of alcohol per 12 litres of slush

Machine must be placed on level surface

Must have proper ventilation around machine when in use (at least 25cm all around)

Use caution when lifting the machine, it is extremely heavy.

Do not lift machine with slush mixture inside, this will break seals causing leakage

The machine needs to be randomly supervised at all times

Below are the instructions for long term rental

Do not take machine apart.

Fill each side (dbl) with warm soapy water and dispense until thoroughly rinsed.

With a soft cloth wipe down all sides inside and out of the machine